Help & support
Use the in-app tools for account and safety actions, or contact Togya Support when you cannot reach them.
Last updated：July 30, 2026Never send a password, one-time code, refresh token, government ID, or payment details.
The App sign-in screen provides small-text links to the Terms, Privacy Policy, and Community Guidelines. There is no separate agreement screen. The service records the current Terms and Community acceptance with the locale and app version, and keeps community contribution blocked until required acceptance is current.
For email-code delivery, check spam and allow a few minutes before requesting another code. Apple and Google accounts are linked or unlinked from Me → Sign-in & security. If you cannot sign in, email [email protected].
Include the activity title, source platform, approximate time, and what you expected. Do not include private photos or authentication details in the first message. YouTube and Vimeo playback restrictions may require opening the canonical source.
Use Report in the app so the exact activity, account, check-in, question, or answer is attached securely. Select the child-safety or immediate-harm reason when applicable. If someone is in immediate danger, contact local emergency services first.
Use the in-app copyright report or email [email protected]. Identify the protected work, the exact Togya material, your authority, contact information, and a good-faith statement. False reports may affect your account.
Delete your account in Me or follow the public deletion instructions. Urgent safety reports are prioritized. Our target is an initial response within 24 hours for high-risk safety matters and within three business days for standard support; complex investigations can take longer.
